Experience
IT Support Technician
Advanced Technology Solutions
5/2014 – 3/2020
- Monitored and managed help desk environments for 3–5 companies.
- Provided onsite technical support and service calls to local businesses.
- Installed and configured residential and commercial systems including alarms, video surveillance, home theater components, and satellite equipment.
- Delivered troubleshooting, system maintenance, and customer-focused issue resolution.
District Wide IT Technician
Cumberland School District
7/2020 – Preset
- Manage all techology resources across school district.
- Implement and maintain rostering systems and identity management systems.
- Maintain district website.
- Support staff and students with issues and realize technology uses to their fullest potential.
- Provide intial troubleshooting and solutions for network systems and escalate as needed.
Education
Cumberland High School
Graduated with honors, 2014
- Participated in leadership roles across extracurricular and athletic programs.
University of Wisconsin – Platteville
2014 – 2015
General education coursework
- General education coursework.
University of Wisconsin – Barron County
2015 – 2017
- General education coursework.
University of Wisconsin – Stout
2024 – Present
- Business Information Technology.
Technical Skills
- Microsoft Active Directory
- Wireless Networking
- FileWave Endpoint Management
- Mosyle Endpoint Management
- ClassLink
- FreePBX
- Networking Hardware
- Video Surveillance Installation & Configuration
- Photography & Videography
- Google Workspace (Google Suite)
- Sling Video Systems
Personal Skills
- Strong interpersonal and communication abilities
- Adaptable to diverse learning styles and environments
- Ability to explain complex technical information in clear, understandable terms
- Quick to learn new technologies and solve unfamiliar challenges
- Works well with a wide range of personalities
- Punctual, organized, and flexible with scheduling demands
Interests
- Soccer
- Reading
- Photography
- Traveling
- Woodworking
- Family Activities
- Computer Building
References
-
Bob Scheff – Network Administrator, Rice Lake Weighing Systems
715-671-0003 (cell) -
Chad Hackett – President, Durex Products Inc.
715-472-3346 (office)
Chad.hackett@durexproducts.com -
Jeremy Westin – Programmer/Analyst, Ardisam Inc.
715-419-1662 (cell)
westinjw@gmail.com -
Mike Knutson – Owner, Ace Hardware
507-244-0889 (cell) -
Dr. Jennifer Turcott – Owner, Jacobson Advanced Eye Care
715-671-5248 (cell)
715-822-2091 (office)